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Cloud Contact Center solutions allow you to easily work from home

What Cloud Contact Center solution are available?

As with everything, there are different Cloud Contact Center solutions which integrate with Salesforce.  As a company it is not really easy to see the differences.  Thorough analysis is needed to understand which solution best fits your company.

While you need to align your requirements with the available functionalities, here's already a list of Cloud Contact Center solutions available on the market:

Logo Name Website
NewVoiceMedia

 

NewVoiceMedia www.newvoicemedia.com
Vocalcom

 

Vocalcom www.vocalcom.com
ININ

 

Interactive Intelligence (Genesys) www.genesys.com/inin
Odigo

 

Odigo www.capgemini.com
Aircall

 

Aircall www.aircall.io
Talkdesk

 

Talkdesk www.talkdesk.com
Natterbox

 

Natterbox www.natterbox.com

 

Take into account that new solutions become available regularly.  Also Salesforce has recently announced a close cooperation with Amazon, to integrate with the Amazon Connect platform.

Also read other articles about Cloud Contact  Center solutions