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Ensure that you support your customers via the channels that they prefer. Customers expect to communicate via their preferred channels, but which channels are most used by your customers? And how do you integrate these best in your Salesforce implementation?
Omnichannel Strategy Design
Omnichannel Implementation Support
Computer Telephony Integration with Salesforce
Salesforce Omnichannel allows integration via e-mail, web, chat, etc. But how will you align these channels with incoming phone calls?
Communication Platform Selection
You require extra resources for Salesforce Service Cloud implementations? We may help you with