Via the Amazon Connect console, you have the capabilities to self-manage users, groups, security settings, contact flows...actually you may manage your complete contact center!
Pay only for what you use. If you define 100 agents but you only get 1 call...then you pay only for that 1 call. If you want to up- or downscale for a limited amount of time, then this gets done automatically for you.
Create and update your Contact Flows yourself, via an easy-to-use web application.
Amazon Connect seamlessly integrates with other components of the Amazon Web Services platform. You may start small, but if needed there is a nearly limitless capacity to add intelligent functionalities.
Is Amazon Connect a fit for your company? Why, or why not, would you implement Amazon Connect? And how do you start with it?
Once the decision is taken to implement, we help you to start of and to make your new Cloud Contact Center implementation a success!
If you don't want to take care of it yourself, then we may support your setup for you. No need to follow-up or check logs. We take care of that for you!